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    Please use this identifier to cite or link to this item: http://asiair.asia.edu.tw/ir/handle/310904400/107229


    Title: Age Differences of Patient Perceptions on Medical Service Quality - A Case Study of a Southern Hosptial
    Authors: Lee, Tzu-ying
    Contributors: 健康產業管理學系健康管理組碩士在職專班
    Keywords: Service quality;satisfaction;H-CAHPS-Survey
    Date: 2017
    Issue Date: 2017-03-07 11:51:26 (UTC+8)
    Publisher: 亞洲大學
    Abstract: Objectives
    Discussion of a hospital clinic in the south of the customer experience in the treatment of all subjective feelings and satisfaction service personnel to provide care to understand the actual needs and feelings of outpatient, and through improving the quality of medical services, so that patients get the most satisfaction, and achieve win-win situation for medical treatment.
    Methods
    This study used a hospital in southern database as a secondary database for analysis of the experience for outpatient findings, effective sample of 1175 copies will be made of the information descriptive analysis, ANOVA logistic analysis to verify The Institute derivation of assumptions.
    Results
    The results of this study to female name, middle-aged, college (College), living in Chiayi City, the non-veterans and not the first time to the hospital to see the number of people attending the majority, demographic characteristics and medical background with no significant difference in service experience and patients with different ages of service for each service satisfaction (feelings) with age for old age (61 years old) for the performance of the car park service personnel, desk volunteers of the performance, the performance of batch and all services linked to staff Note that it has a significant performance difference between personnel.Conclusion and Suggestion
    Hospital required more active attention to quality medical services, the quality of medical services will affect satisfaction (feelings), in patients with different age layer also different feel for the quality of service, we recommended that this case should be analyzed as a result of hospital quality improvement for future reference and employee education strengthen training or training of new personnel matters.
    Appears in Collections:[健康管理組] 博碩士論文

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