Our society is advancing towards globalization as transportation and technology continue their progression. Foreign language proficiency has become not only a key job skill but also an important basis for personal development and international perspective. Therefore, students proficient in a foreign language would more easily adjust to the challenges of working overseas jobs. This study developed an assessment model for the quality and quantity of foreign language training courses to enhance students learning effectiveness. This study first defined quality and quantity indices, followed by a quality/quantity evaluation matrix (QQEM). Then, a model was built to analyze improvement to quality and quantity. Should the model show that a course is strong in both quality and quantity, standardized operating procedures (SOPs) can be defined and uploaded into the knowledge database for future reference. Lastly, a case study was conducted to demonstrate the application of the proposed model, and use the cause-and-effect diagram to analyze the causes of a problem thoroughly and identify strategies for improvement.
International Journal of Information and Management Sciences