ASIA unversity:Item 310904400/111749
English  |  正體中文  |  简体中文  |  全文筆數/總筆數 : 90587/105803 (86%)
造訪人次 : 16748961      線上人數 : 33
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜尋範圍 查詢小技巧:
  • 您可在西文檢索詞彙前後加上"雙引號",以獲取較精準的檢索結果
  • 若欲以作者姓名搜尋,建議至進階搜尋限定作者欄位,可獲得較完整資料
  • 進階搜尋
    ASIA unversity > 管理學院 > 經營管理學系  > 期刊論文 >  Item 310904400/111749


    題名: Shedding light on hospital service failure: Findings from Taiwanese Medical QCC;Accepted
    作者: 邱文宏;Chiu, Wen-Hong;梁志權;Luong, Chi-Quyen;紀慧如;Hui Ru, Chi;*
    貢獻者: 經營管理學系
    日期: 2018-07
    上傳時間: 2018-12-25 16:11:15 (UTC+8)
    摘要: Hospitals are a closed system and medial service failures are reluctant to be disclosed. Thus, few studies comprehensively explored medical service failure. Quality Control Circle (QCC) dataset of hospitals is one of the sources of service failure since QCC describe factors of service failure in detail. This study aims to shed light on the sensitive issue of hospital service failure through comprehensively analysing medical QCC data. This study uses a two-dimensional analytical framework constructed by service failure type (human error/ non-human error) versus problem type (problem-solving/ task achieving). A total of 2,080 entries of QCC data were collected. An innovative analysis method, integrating text analysis with content analysis method, is adopted. The results show the factors of service failure and their occurring frequencies. Moreover, the evolution scheme of the factors of service failure is provided. Finally, this study finds that there exist interaction effects among the service failure factors.
    顯示於類別:[經營管理學系 ] 期刊論文




    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回饋