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    ASIA unversity > 管理學院 > 經營管理學系  > 期刊論文 >  Item 310904400/113018

    Please use this identifier to cite or link to this item: http://asiair.asia.edu.tw/ir/handle/310904400/113018

    Title: Co-creating social media agility to build strong customer-firm relationships
    Authors: 莊淑惠;Chuang, Shu-Hui
    Contributors: 經營管理學系
    Keywords: Social media;Customer co-creation;Social-information processing capability;Customer-firm relational strength
    Date: 2020-01
    Issue Date: 2020-09-07 15:05:22 (UTC+8)
    Publisher: 亞洲大學
    Abstract: Although promising links have been established between social information processing capability (internal capability), customer co-creation (external capability), and social media agility, empirical studies have not offered sufficiently convincing evidence on the benefits of using social media. This study adopted the dynamic capability view that assesses the development of internal capability by combining information acquisition, communication, and responsiveness and examines the effect of customer co-creation on operational agility through the use of social media. Data were gathered from 231 responses to a questionnaire in a business-to-business sales context. The key contribution of this study is its examination of how social media agility is influenced by both internal and external capabilities. The results reveal these two types of capabilities to have an interactive effect on social media agility that is positively correlated with the strength of customer-firm relationships.
    Appears in Collections:[經營管理學系 ] 期刊論文

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