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    ASIA unversity > 管理學院 > 經營管理學系  > 博碩士論文 >  Item 310904400/12643

    Please use this identifier to cite or link to this item: http://asiair.asia.edu.tw/ir/handle/310904400/12643

    Title: The relations between beauticians' job characteristics and turnover: the mediating effect of emotional exhaustion
    Authors: Lee, Tzu-Ying
    Contributors: Department of Business Administration
    Dr.Hsin-Pei Wu
    Keywords: beauticians;job characteristics;emotionalexhaustion;turnover intension
    Date: 2012
    Issue Date: 2012-11-18 16:56:28 (UTC+8)
    Publisher: Asia University
    Abstract: The aim of this study was to exploring the relations between beauticians' job characteristics(workload, interpersonal conflict, work feedback, job autonomy) and turnover and the mediating effect of emotional exhaustion. The purposive sampling method was used to conduct surveys with structures questionnaires among full-time beauticians of Taiwan practitioners. A total of 303 participants returned valid responses for analysis andvalid response rate was 83%.The results revealed that interpersonal conflict positively related to turnover intention. Job autonomy negatively related to turnover intention. Moreover, both workload and interpersonal conflict had a positive correlation to emotional exhaustion. Otherwise, job autonomy had a negative correlation to emotional exhaustion. Finally, emotional exhaustion was positively related to turnover intention and had the partial mediating effect on the relations between work characteristics (interpersonal conflict and job autonomy) and turnover.
    Appears in Collections:[經營管理學系 ] 博碩士論文

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