English  |  正體中文  |  简体中文  |  Items with full text/Total items : 90429/105609 (86%)
Visitors : 10382560      Online Users : 641
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    ASIA unversity > 管理學院 > 經營管理學系  > 博碩士論文 >  Item 310904400/12686


    Please use this identifier to cite or link to this item: http://asiair.asia.edu.tw/ir/handle/310904400/12686


    Title: The Quality of IC Failure Analysis Service, Client Satisfaction, and the Willingness of Re-Contracting
    Authors: Yeh, Lichun
    Contributors: Department of Business Administration
    Chang, Shaoliang
    Keywords: Willingness of Re-contracting;Customer Satisfaction;Service Quality;IC Failure Analysis Service
    Date: 2012
    Issue Date: 2012-11-18 16:57:01 (UTC+8)
    Publisher: Asia University
    Abstract: AbstractThe integrated circuit failure analysis (ICFA) companies have been growing in last decade in Taiwan. The main businesses of these companies are to assist the IC design houses to analyze and verify the product design problems, as well as to offer analysis expertise for IC manufacturers to solve material and structure problems thereby to enhance product yield and quality.The purpose of this research was to study the relationships among service quality, client satisfaction, and the willingness of re-contracting for the ICFA companies. 300 questionnaires were sent to the clients of the ICFA companies, of which 259 were valid. Statistical analyses were employed to test research hypotheses by SPSS12.0 software. It was found that Client’s characteristics, such as tenure and past experiences, will influence the expectation toward service quality; service quality, especially the aspect of empathy, will influence client’s satisfaction; and satisfaction will influence client’s loyalty to the service and the willingness of re-contracting. Managerial implications and suggestions to the practitioners were also provided.Keyword: IC Failure Analysis Service , Service Quality, Customer Satisfaction, Willingness of Re-contracting
    Appears in Collections:[經營管理學系 ] 博碩士論文

    Files in This Item:

    File Description SizeFormat
    index.html0KbHTML111View/Open


    All items in ASIAIR are protected by copyright, with all rights reserved.


    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback