"Evidence-based medicine (EBM) highlights the
integration of the best research evidences, clinical expertise and
patient values into the practice of patient care. Thus EBM realization is
receiving substantial attention. However, there were rare studies
exploring the modulating effects within EBM realization. This study is
to discover the deeper meanings of users’ experiences towards
interacting with an EBM system. The participant observation and
in-depth interview are mainly used as methods of data collection. The
interview transcripts are analyzed based on the techniques of grounded
theory. Based on service innovation model we induce 14 modulators
from the users’ viewpoints. Furthermore, we develop eight
propositions that can provide management guidelines in EBM
realization for hospital managers"
Relation:
The 6th International Conference on Service Systems and Service Management (ICSSSM 2009)
