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    ASIA unversity > 管理學院 > 會計與資訊學系 > 期刊論文 >  Item 310904400/18292

    Please use this identifier to cite or link to this item: http://asiair.asia.edu.tw/ir/handle/310904400/18292

    Title: Taxonomy of cost of quality (COQ) across the enterprise resource planning (ERP) implementation phases
    Authors: 賴建文;Lai, Chien-Wen
    Contributors: 會計與資訊學系
    Keywords: "Services, ERP implementation services, quality standard, service quality standard, cost of quality, project management, project quality management, project financial management. "
    Date: 2012-01
    Issue Date: 2012-11-26 12:34:37 (UTC+8)
    Abstract: "Companies declare that quality or customer satisfaction is their top priority in order to keep and attract
    more business in an increasingly competitive marketplace. The cost of quality (COQ) is a tool which
    can help determine the optimal level of quality investment. COQ analysis enables organizations to
    identify measure and control the consequences of poor quality. This study attempts to identify the COQ
    elements across the enterprise resource planning (ERP) implementation phases for the ERP
    implementation services of consultancy companies. The findings provide guidance to project managers
    on how best to utilize their limited resources. In summary, we suggest that project teams should focus
    on “value-added” activities and minimize the cost of “non-value-added” activities at each phase of the
    ERP implementation project."
    Relation: African Journal of Business Management
    Appears in Collections:[會計與資訊學系] 期刊論文

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