"This study is a case study of Chung-Hwa Telecom.
Based on a framework of cloud service, this study develops an
innovation model of medical cloud services (MCS) and explores
the evolution of the model. Through collecting the related
secondary data of the case from 2002 to 2011 and in-depth
interviews, this study has collected 274 events of service
innovation. Each event is treated as an analysis unit. The findings
are: 1) MCS innovations focus on CaaS, IaaS and PaaS, while
SaaS and DaaS are insufficient; 2) MCS innovation evolution is
from PaaS to IaaS; 3) The critical factors facilitating MCS
concern infrastructure technology and network technology; 4)
The quantity of both general and enterprise users served by MCS
shows a U-type trend; the quantity of both government
institutions and specific communities served by MCS shows an
inverted U-type trend; the quantity of both education institutions
and medical institutions served by MCS shows an increasing
trend. "
Relation:
The 9th IEEE International Conference on Service Systems and Service Management
