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    Please use this identifier to cite or link to this item: http://asiair.asia.edu.tw/ir/handle/310904400/2121


    Title: The Role of Information Technology in Operating Cost and Operational Efficiency of Banks: An Application of Frontier Efficiency Analysis
    Authors: CHU-FEN LI
    Contributors: Department of Finance and Graduate Institute of Business and Management, National Formosa University
    Keywords: information technology;operating cost;operational efficiency;performance;banking;frontier efficiency analysis.
    Date: 2007
    Issue Date: 2009-10-13 15:23:38 (UTC+8)
    Publisher: Asia University
    Abstract: This study explores how information technology, operating cost, and operational efficiency are
    related to each other in banking. It is well known that the adoption of information technology can reduce organizational operating cost and improve operational efficiency. However, the intuitive impacts should be evaluated in greater detail. This paper proposes a framework for measuring the performance
    of information technology application, which provides us with empirical evidence as follows. First, low operational efficiencies exist in the banking industry during the study period. These inefficiencies are in nature ascribable to a combination of both wasteful overuse of information technology resources and
    inappropriate scale of information technology investments. Second, operational efficiencies measured by two frontier efficiency analyses, data envelopment analysis and stochastic frontier approach, present a significant strong relationship. Third, for an individual inefficient bank, the operational efficiency can
    be enhanced if the total amount of information technology investments is enlarged. Fourth, the different ownership type has a significant effect upon the performance contributions of information technology application. Fifth, to enhance performance, banks can reduce operating costs by increasing the number of financial cards issued and improve operational efficiency by installing more automated teller
    machines and providing customers with a wide variety of information technology services. Furthermore,the mutually-owned banks require a cutback in information technology personnel as well to enhance performance.
    Relation: Asian Journal of Management and Humanity Sciences 2(1-4):36-56
    Appears in Collections:[Asian Journal of Management and Humanity Sciences] v.2 n.1-4

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