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    ASIA unversity > 管理學院 > 財務金融學系 > 會議論文 >  Item 310904400/38939


    Please use this identifier to cite or link to this item: http://asiair.asia.edu.tw/ir/handle/310904400/38939


    Title: The Role of Knowledge and its Management – An Empirical Study in Taiwan’s Life Insurance Companies
    Authors: Lai, Li-Su Huang Cheng-Po
    Contributors: Department of Finance, MingDao University Department of Finance & Institute of Financial Management, Nanhua University
    Keywords: Knowledge management (KM);Life insurance
    Date: 2010
    Issue Date: 2013-07-26 11:38:32 (UTC+8)
    Publisher: Department of Finance, MingDao University
    Department of Finance & Institute of Financial Management, Nanhua University
    Abstract: Business in the era of knowledge economy has realized that efficiently capturing the knowledge embedded in their organizations and deploying it into operations and services will create an edge over their competitors. This article explores how the employees in the life insurance industry perceived knowledge management (KM) and their KM activities by initially reviewing the literature on related theoretical background and previous studies to explore the main factors in adopting and applying KM, and then conducting an empirical survey in Taiwan’s life insurance companies. The findings revealed that most of the respondents agreed that KM would improve their job performance in enhancing service quality, saving time and getting more effective at work, and the opinions from senior management played an important role in having KM into place. Nonetheless, there were a majority of the respondents indicated several obstacles in adopting and implementing KM. Finally, managerial suggestions and further research directions are provided.
    Relation: 2010中部學術財金研討會 論文發表
    Appears in Collections:[財務金融學系] 會議論文

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