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    Please use this identifier to cite or link to this item: http://asiair.asia.edu.tw/ir/handle/310904400/8722


    Title: Integration of environmental considerations in quality function deployment by using fuzzy logic
    Authors: Kuo, Tsai-Chi;Wu, Hsin-Hung;Shieh, Jiunn-I
    Contributors: Department of Information Science and Applications
    Keywords: Air pollution;Decision making;Environmental impact;Functions;Fuzzy logic;Group technology;Life cycle;Probability density function;Process engineering;Product design;Product development;Production;Project management;Quality control;Quality function deployment;Resource allocation;Sales;Case studies;Customer needs;Eco-designed product;Environmental concerns;Environmental considerations;Environmental Friendly;Environmental impact analysis;Environmental issues;Environmentally friendly products;Fuzzy group method;General publics;Government agencies;Group decision makings;Harmful emissions;Interactive approaches;Objective models;Optimal balances;Production technologies;Quality systems;Resource optimizations;Total customer satisfactions;Vagueness and uncertainties
    Date: 2009-04
    Issue Date: 2010-04-07 21:34:11 (UTC+8)
    Publisher: Asia University
    Abstract: Recently, resource optimization (energy and material) and environmental issues in the life-cycle context are taken very seriously by both the general public and government agencies. These activities urge governments and companies alike to set up environmental friendly production technologies, which aim to avoid harmful emissions into air, water and soil. However, these Eco-designed products have not been achieved a favorable position in the marketplace as expected even though they appear to be more environmental friendly and economical. This may be due that they are focused solely on environmental impact analysis without regard for customer needs and cost considerations. In this research, an Eco-quality function deployment (Eco-QFD) is developed to aid a product design team in considering environmental concerns since QFD is a proven quality systems tool to achieve total customer satisfaction. A fuzzy group method is applied to Eco-QFD for product development planning to reduce the vagueness and uncertainty in a group decision-making process. This fuzzy multi-objective model not only considers the overall customer satisfaction but also encourages enterprises to produce an environmentally friendly product. With an interactive approach, the optimal balance between environmental acceptability and overall customer satisfaction can be obtained. Finally, a case study illustrating the application of the proposed model is also provided. © 2008 Elsevier Ltd. All rights reserved.
    Relation: Expert Systems with Applications 36(3) PART 2 :7148-7156
    Appears in Collections:[行動商務與多媒體應用學系] 期刊論文

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